FAQ

FAQ’s

What is your return policy?

• Click here

How do I know my order was placed?

• Once your order is complete, you should receive an email confirmation with your order number. 

Do you sell gift cards?

• We do! E-gift cards will be delivered to the email address used to order 

I received my product but it is damaged. What do I do?

• First and foremost, we are so sorry! If this happens to you, please email justthreadscustomerservice@gmail.com pictures of the damaged item within 72 hours of receiving your order. Please include your name, order number, and ‘damaged item received’ in the subject line. 

My order says it delivered but I still have not received it. What do I do?

• We will always do your best to help locate your package. First, please contact your local post office to see if they can assist you in locating your package. Please allow 2-3 business days from the date of delivery scan before contacting us. If at this time you have still not received your package, please contact us at justthreadscustomerservice@gmail.com